SALES LADY

About the Job

Responsibilities

• Conduct outbound prospecting through calls, email, WhatsApp, LinkedIn, referrals, networking and physical client visits where appropriate.
• Engage healthcare decision-makers, including facility owners, administrators, finance teams, operations managers and other relevant stakeholders.
• Understand prospective clients' operational challenges and position the software according to their needs.
• Respond promptly to leads generated through the website, social media, referrals, campaigns, WhatsApp and telephone inquiries.
• Maintain accurate records of prospects and opportunities within the company's CRM or sales tracking system.
• Answer incoming customer and prospect calls professionally and courteously.
• Respond to WhatsApp inquiries within the company's expected response times.
• Understand the purpose of each inquiry before providing information or directing the customer appropriately.
• Explain software products, features, pricing and processes in clear, non-technical language.
• Qualify sales inquiries received through WhatsApp and telephone.
• Schedule demonstrations, meetings and follow-up calls with qualified prospects.
• Maintain professional written communication across WhatsApp and other messaging channels.
• Follow up with prospects who have requested additional information, quotations or demonstrations.
• Escalate technical or support-related matters to the appropriate team while maintaining ownership of customer communication.
• Maintain proper records of important customer conversations and agreed next actions.
• Answer product-related questions accurately and coordinate with technical teams where additional clarification is required.
• Gather feedback from prospects and communicate recurring requirements to management and product teams.
• Prepare weekly and monthly reports covering leads, calls, meetings, demonstrations, proposals and closed business.
• Maintain accurate CRM records and sales notes.
• Monitor sales targets and identify corrective actions where performance is below expectations.
• Gather information on healthcare technology trends, customer requirements and competitor activities.

Qualifications

• Diploma or Certificate in Sales & Marketing, Business Administration, Customer Service, or a related field.
• Minimum of 1–2 years of experience in telesales, customer service, call centre operations, or a related sales role.
• Experience communicating with customers through telephone, WhatsApp, email and face-to-face meetings.
• Familiarity with CRM systems and structured sales reporting is desirable

Required Skills

Benefits

• To Be Discussed