About the Job

The Network & Infrastructure Operations Engineer is responsible for maintaining, troubleshooting, deploying, and improving operational network and infrastructure environments across Blurok Africa, WiFi Guru, Techcipe, and related customer environments. This role combines: network engineering; infrastructure operations; systems administration; deployment coordination; project execution; monitoring; troubleshooting; and operational reliability management.
The role is designed for a highly practical and execution-oriented engineer capable of operating effectively across: enterprise infrastructure;
ISP operational environments;
cloud and on-prem systems;
firewall and security environments;
hybrid connectivity deployments; and customer operational ecosystems.
The ideal candidate is:
technically strong;
highly disciplined;
calm under pressure;
operationally dependable;
execution-focused; and capable of taking ownership during incidents, deployments, and operational escalations.
This role is critical to maintaining:
operational stability;
infrastructure reliability;
deployment consistency;
customer uptime; and execution quality across the BluRok Africa ecosystem.

Responsibilities

A. Infrastructure Operations & Reliability
Infrastructure Monitoring
Monitor operational environments using approved monitoring and observability platforms including:
Zabbix;
LibreNMS;
Uptime Kuma;
Netdata;
MikroTik tools;
and related operational monitoring systems.
Operational Reliability
Maintain stable operational environments through:
proactive monitoring;
preventive maintenance;
infrastructure reviews;
capacity awareness;
and rapid fault isolation.
Incident Management
Serve as a primary operational escalation point for:
connectivity issues;
infrastructure outages;
firewall incidents;
VPN failures;
server-related disruptions;
and customer-impacting operational events.
Root Cause Analysis
Conduct structured troubleshooting and root cause analysis to:
identify recurring operational failures;
reduce repeat incidents;
improve infrastructure stability;
and strengthen operational resilience.
B. Network Engineering & Connectivity Operations
Network Infrastructure Support
Deploy, configure, and maintain:
MikroTik environments;
VLAN and switching environments;
VPN systems;
firewall environments;
wireless infrastructure;
and inter-site connectivity solutions.
Routing & Connectivity
Support operational routing environments including:
static routing;
OSPF;
VPN connectivity;
and customer network integrations.
Advanced or highly specialized routing environments may be escalated to external specialists where appropriate.
Firewall & Security Operations
Support deployment and maintenance of:
Sophos;
pfSense;
MikroTik firewall environments;
and access control systems.
Wireless & Connectivity Troubleshooting
Troubleshoot:
wireless instability;
connectivity interruptions;
VLAN issues;
DNS failures;
VPN issues;
and infrastructure communication problems.
C. Systems Administration & Infrastructure Support
Server & Systems Operations
Support deployment and maintenance of:
Windows Server environments;
Linux systems;
virtualization platforms;
Proxmox environments;
backup systems;
and cloud infrastructure environments.
Cloud & Identity Support
Support operational environments involving:
Office 365;
cloud identity systems;
endpoint management;
and collaboration environments.
Backup & Recovery Operations
Assist with:
backup verification;
recovery testing;
infrastructure redundancy;
and disaster recovery readiness.
D. Project Coordination & Deployment Management
Infrastructure Project Execution
Coordinate and support execution of:
infrastructure deployments;
firewall rollouts;
network upgrades;
monitoring implementations;
server deployments;
and customer onboarding projects.
Project Tracking
Track:
deployment progress;
operational blockers;
project timelines;
technical dependencies;
and implementation risks.
Cross-Team Coordination
Work closely with:
field engineers;
telecom teams;
delivery leads;
developers;
and external vendors
to ensure operational execution remains organized and aligned.
Deployment Quality Assurance
Ensure deployments meet:
operational standards;
documentation standards;
security expectations;
and infrastructure quality requirements.
E. Troubleshooting & Operational Execution
Structured Troubleshooting
Perform practical and systematic troubleshooting across:
network infrastructure;
systems environments;
cloud services;
monitoring systems;
firewall environments;
and customer operational platforms.
Operational Escalation Handling
Take ownership during:
operational incidents;
customer-impacting outages;
infrastructure degradation;
and deployment escalations.
Technical Problem Solving
The ability to troubleshoot effectively, isolate problems quickly, and restore operational stability is considered one of the most important success factors for this role.
F. Documentation, Accountability & Operational Discipline
Infrastructure Documentation
Maintain accurate and up-to-date:
topology diagrams;
rack layouts;
firewall records;
IP allocation records;
operational notes;
deployment documentation;
and infrastructure inventories.
Operational Logging
All:
incidents;
changes;
deployments;
troubleshooting activities;
maintenance work;
and operational actions
must be documented accurately within approved operational systems.
Work not documented may be treated as work not completed.
Responsiveness
High responsiveness is expected during:
operational incidents;
customer-impacting events;
and active deployment windows.
Urgent operational communications should be acknowledged as quickly as operationally possible during working hours.
Weekly Operational Reporting
Provide weekly operational updates covering:
uptime observations;
recurring issues;
operational risks;
deployment progress;
escalation trends;
infrastructure concerns;
blockers;
and operational improvement recommendations.

Qualifications

3–6 years hands-on experience in:
network engineering;
infrastructure operations;
systems administration;
ISP operations;
MSP environments;
or enterprise infrastructure support roles.
Technical Capability
Strong practical familiarity with:
MikroTik environments;
firewalls;
VPN systems;
switching and VLANs;
monitoring systems;
Windows and Linux administration;
virtualization platforms;
cloud environments;
and operational infrastructure troubleshooting.
Preferred Exposure
Exposure to:
Proxmox;
Sophos;
Office 365;
Zabbix;
and cloud infrastructure environments
is advantageous.
The role requires someone capable of balancing:
technical execution;
deployment coordination;
operational reliability;
and infrastructure accountability.
CERTIFICATIONS (ADVANTAGEOUS, NOT ABSOLUTE)
Preferred certifications may include:
MTCNA / MTCRE;
CCNA;
Linux certifications;
Microsoft certifications;
or related infrastructure certifications.
Practical operational capability and troubleshooting ability are prioritized over certifications alone.

Required Skills

technical execution;deployment coordination;operational reliability; and infrastructure accountability.strong troubleshooting ability;Extreme OwnershipOver-Communication-communicate simply & clearlyCalm Under PressureGood documentation Skills.

Benefits

This role operates under a hybrid commercial structure consisting of:
a fixed operational retainer;
recurring revenue incentives;
strategic deal commissions;
and performance-based growth rewards.

Required Documents

Resume / CV Required
Cover Letter Required

Applications are closed for this role