About the Job

CEMES LTD is seeking a highly motivated and experienced Operations Manager to join our team onsite in Kampala, Uganda. Operating within the CEMES LTD industry, the successful candidate will play a crucial role in managing daily branch operations, ensuring a high standard of customer service delivery and management/supervision of all staff at the branch level to ensure optimum productivity. This role is ideal for a senior professional with a proven track record in operations management and a strong understanding of industry-specific standards and practices.

Responsibilities

Carry out opening duties by checking emails, heading team briefs and assigning employees their tasks for the day.
Communicate to staff on any issues that require feedback from Cemes-HQ as received. c) Submit daily branch performance reports to the Area/Franchise Managers d) Supervise and manage staff at the branch level and ensure their performance targets are met.
Manage office operations such as rent payments, permits, petty cash and any other payment.
Responsible for the enforcement of lending, operational policies & procedures to avoid any non-compliance issues or fraudulent disbursements.
Ensure there is a high standard of delivery of customer service and customer enquiries or complaints are handled promptly.
Train and coach new staff so that they understand company products and services. i) Oversee and monitor the performance of staff portfolios.
Interview loan applicants and approve loans (investor) after proper assessment by the credit committee.
Analyze the market and advise on risks and how to mitigate them.
Assess local market conditions and identify current and prospective opportunities. m) Ensure branch goals and targets are met.
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Adhere to high ethical standards and comply with all regulations/applicable laws.

Qualifications

Bachelor’s degree in Business Administration, Operations Management, Commerce, HR or a related field.
3+ years experience in microfinance, banking, lending, sales, & financial services.
Strong leadership, problem-solving, and decision-making skills.
Proficiency in operational tools and technologies, with a focus on data-driven decision-making.
Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.
Excellent English; knowledge of additional local languages is an advantage

Required Skills

Operations and performance managementTeam and workforce managementKPI, data and reporting analysisClient and stakeholder managementProcess improvement and problem-solvingBudget and resource management

Benefits

Competitive salary package commensurate with experience.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.
Access to company resources and tools to drive success.

Required Documents

Resume / CV Required
Cover Letter Required