About the Job

The Operations manager is responsible for transforming BluRok Africa’s strategic vision into organized, accountable, and executable operational momentum across all business divisions. This role exists to create: operational rhythm; execution consistency; accountability enforcement; project coordination; and cross-functional alignment across the organization. The role serves as the primary bridge between: leadership vision; operational execution; growth teams; infrastructure teams; delivery functions; and internal coordination. The Operations manager ensures that: priorities remain clear; execution remains consistent; teams remain aligned; blockers are resolved quickly; and operational momentum is maintained across the company. This is a high-accountability operational leadership role designed for a highly organized, execution-focused operator capable of bringing structure, discipline, and follow-through to a fast-moving technology and infrastructure business. 2. CORE MISSION The core mission of this role is to ensure that Blurok Africa consistently executes at a high level operationally. This role is responsible for: converting strategy into action; maintaining operational accountability; driving follow-through; coordinating execution across departments; and ensuring the company does not lose momentum due to poor operational discipline or lack of coordination. The role exists to help leadership focus on: vision; strategic direction; partnerships; product positioning; and business growth while operational execution remains organized and dependable.

Responsibilities

A. Operational Coordination & Execution Management
Cross-Functional Coordination
Coordinate execution across:
Growth & Business Development;
Infrastructure & Operations;
Delivery & Projects;
Engineering;
Customer Operations;
and related operational teams.
Execution Tracking
Ensure strategic priorities, projects, and operational initiatives are:
clearly assigned;
properly tracked;
actively followed up;
and completed within agreed timelines.
Accountability Enforcement
Drive operational accountability through:
structured follow-ups;
task tracking;
operational reviews;
escalation management;
and execution monitoring.
Priority Management
Maintain visibility into:
active projects;
strategic priorities;
operational risks;
deadlines;
and execution bottlenecks.
B. Project Management & Delivery Coordination
Operational Project Oversight
Coordinate company-wide operational and infrastructure projects including:
deployments;
customer onboarding;
operational rollouts;
process improvements;
and strategic implementation initiatives.
Project Rhythm
Establish and maintain:
operational cadence;
project review cycles;
delivery check-ins;
and structured execution rhythms across teams.
Blocker Resolution
Identify and aggressively follow up on:
execution bottlenecks;
communication gaps;
resource conflicts;
and operational risks affecting delivery.
Timeline Management
Ensure projects maintain:
realistic timelines;
operational visibility;
stakeholder alignment;
and execution consistency.
C. Executive Operations Support
Leadership Alignment
Work closely with the Founder & CEO to:
align operational execution with strategic direction;
maintain visibility into company-wide progress;
and translate high-level priorities into executable operational actions.
Meeting Management
Coordinate and drive:
leadership meetings;
operational reviews;
execution syncs;
and strategic planning sessions.
Decision Follow-Through
Ensure leadership decisions are:
communicated clearly;
operationalized effectively;
assigned appropriately;
and followed through consistently.
D. Operational Systems & Process Discipline
Operational Visibility
Maintain operational visibility across:
projects;
delivery pipelines;
customer onboarding;
infrastructure rollouts;
and internal execution workflows.
Process Improvement
Identify opportunities to:
improve operational efficiency;
reduce execution friction;
improve communication;
and strengthen accountability systems.
Documentation & Operational Discipline
Ensure:
operational records;
meeting notes;
execution plans;
SOPs;
and tracking systems
remain accurate, organized, and actionable.
E. Commercial & Operational Alignment
Revenue Execution Coordination
Work closely with growth and delivery teams to ensure:
commercial commitments remain operationally achievable;
onboarding remains coordinated;
and customer expectations remain aligned.
Operational Capacity Awareness
Maintain awareness of:
operational bandwidth;
staffing pressures;
deployment load;
and execution capacity.
Escalation Coordination
Act quickly when operational issues threaten:
delivery timelines;
customer experience;
infrastructure stability;
or business momentum.
F. Reporting, Accountability & Operational Discipline
Operational Reporting
Provide structured operational reporting covering:
project progress;
execution risks;
blockers;
accountability gaps;
delivery status;
and operational recommendations.
Execution Discipline
Ensure:
tasks are followed through;
teams remain accountable;
meetings produce actionable outcomes;
and operational momentum remains visible.
Responsiveness
High responsiveness, communication clarity, and follow-through are essential in this role.

Qualifications

4–8 years experience in:
operations management;
project coordination;
delivery management;
technology operations;
infrastructure environments;
MSP/ISP environments;
or fast-moving operational businesses.

Required Skills

Operational Capability -Strong ability to: coordinate multiple moving parts simultaneously; enforce accountability respectfully but firmly; maintain execution discipline; and keep teams aligned under pressure.Behavioural Traits -The ideal candidate is: highly organized; dependable; calm under pressure; operationally disciplined; proactive; detail-oriented; execution-focused; and capable of driving follow-through consistently.Project Management Capability- Practical experience coordinating: deployments; infrastructure projects; operational rollouts; cross-functional teams; and delivery workflows.Integrity & AccountabilityTechnical Awareness -The ideal candidate does not need deep engineering expertise but should possess strong practical understanding of: infrastructure environments; technology operations; deployment workflows; ISP/MSP operations; and operational delivery environments.

Benefits

Performance-Linked Compensation: Structured packages that scale up directly with your confirmed milestones.
Continuous Upskilling: Direct training, resource backing, and clear career-advancement pathways.
Market Benchmarked Salary & structured compensation.

Required Documents

Resume / CV Required
Cover Letter Required

Applications are closed for this role